Returns & Shipping

Please read our shipping and returns policies for our custom engraved gifts to ensure your utmost satisfaction.

Cancelling an Order

Due to the personalised nature of our products we offer free cancellations up until the point that production is commenced. Unfortunately after production has commenced we are unable to refund your order. If your order is for non-personalised products we are able to cancel your order if your items are yet to be shipped.


We make every effort to ship all quick personalised gifts within 5-7 business days. If the shipping provider provides us with a tracking number, we will instantly provide you with the tracking information. If a portion of your order is backordered, we will ship the portion that is in stock and notify you when the backordered products will be available. When the item becomes available, we will send the remainder of your order to you at no additional cost.

Returns & Exchanges

Timeless Impressions has become the business it is today because of our customer service. We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artproof, so please make sure you check the spelling and details carefully, including names and dates.

We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit (and you selected a shipping option that included insurance) please send through a photo of the damaged product and we will organise a replacement. Please note as all products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part.

For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange, Please contact our customer service either via phone (+61 468811360) or via email (

If the item needs to be returned, you can contact us at for Return instructions. Please include your name, phone number and order number with the item. We are unable to cover the cost of return shipping. Once we have received the item, we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card/account.

You have 30 days from the date of purchase to initiate a return/exchange. If you are for any reason unhappy with your purchase, please email ( or call us (+61 468811360) and we will do our very best to resolve any issues.

Create Your Custom Gift

Not finding what you’re looking for in our product catalogue? We can make whatever you can think of!

To request a quote on a custom product, visit our Custom Orders page.